Terms & Conditions
Last revised: 2 June 2026
These terms cover two things: your use of this website, and the general basis on which Paintbase Studio Sdn. Bhd. (Registration No. 202201038746 (1482017-P)) accepts project work. Individual engagements are always governed primarily by their own signed proposal; where a proposal and these terms differ, the proposal wins.
1. Using this website
The content of paintbase.my is provided for general information about our services. You may browse, link to and quote it with attribution. You may not scrape it wholesale, republish it as your own, or use it to train commercial systems without written permission. We work to keep information current, but nothing on this site constitutes a binding offer; quotations are made individually and in writing.
2. Intellectual property on this site
The design, text, graphics and code of this website belong to Paintbase or its licensors. Client names and project descriptions appear with the relevant client's permission. Trademarks mentioned belong to their respective owners.
3. Engaging the studio
- Proposals and quotes. Every project begins with a written proposal describing scope, deliverables, timeline and a fixed fee or rate. A proposal is accepted by signing it or by paying the first invoice, whichever happens first.
- Payment. Fees are staged against milestones stated in the proposal. Invoices are due within fourteen days. Work may pause on accounts more than fourteen days overdue, with the timeline adjusting accordingly.
- Scope changes. Changes are welcome and priced in writing before the affected work begins. Neither side should discover a variation on an invoice.
- Client responsibilities. Timely feedback, content you are entitled to use, and access to the accounts we need. Delays on these stretch the calendar, not the quality.
4. Ownership of delivered work
Upon full payment, you own the deliverables: design files, code written for your project, and content we produced for you. We retain ownership of our pre-existing tools and internal libraries, which you receive a perpetual licence to use as embedded in your project. We may show completed work in our portfolio unless the proposal says otherwise.
5. Warranties and the sixty-day period
We warrant that delivered work will materially conform to the proposal for sixty days after launch, and we correct non-conformities in that window at no charge. Beyond that, support is available under a care plan or at our standard rates. We cannot warrant outcomes that depend on third parties — search engine rankings, platform policy changes, or the behaviour of external services.
6. Liability
To the extent permitted by Malaysian law, our total liability in connection with an engagement is capped at the fees actually paid for that engagement, and neither party is liable to the other for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
7. Confidentiality
Each side keeps the other's non-public information confidential, during and after the engagement. We are happy to sign a reasonable NDA before hearing sensitive details.
8. Termination
Either side may end an engagement with fourteen days' written notice. You pay for work completed and committed costs to that date; we hand over everything you have paid for in an orderly state. Monthly plans end with thirty days' notice as described on their service pages.
9. Governing law
These terms and all engagements are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction — though we would rather solve a disagreement over coffee than in a courtroom, and our record so far is coffee only.
10. Contact
Questions about these terms: [email protected] or +60 3-2716 5893.