Your site has visitors. Where do they give up?
Traffic without enquiries is the most expensive kind of silence. Before you gamble on another redesign, let us watch real customers use what you already own, find the exact sentence, screen or field where they stall — and fix that, measurably, first.
Book a site diagnosis
Diagnose, prioritise, prove
Watch real users
Moderated sessions with people who match your actual customers — Malaysian, on their own phones, thinking aloud while they try to buy or enquire.
Read the numbers honestly
Analytics, session recordings and form drop-off data, cross-examined against what the usability sessions showed. Two witnesses beat one.
Rank by recoverable value
Every finding priced by the revenue it likely leaks and the effort to fix it. You get an ordered list, not a hundred-slide deck.
Fix and measure
Changes ship in small, measured steps. Where traffic allows we A/B test; where it doesn't, we measure before-and-after honestly and say which is which.
Report in ringgit
Quarterly reviews translate improvements into enquiries and orders — the units your board actually budgets in.
Two ways in
A one-off diagnosis sprint — research, audit and prioritised findings — runs RM 9,000 to RM 16,000 over three to four weeks, and stands alone even if you fix things with your own team.
Ongoing optimisation partnerships start from RM 4,500 monthly: continuous research, experiments and implementation, reviewed quarterly, cancellable with thirty days' notice.
- Findings tied to evidence you can watch yourself
- Fixes implemented by our own developers, not thrown over a wall
- Honest reporting — including the experiments that failed
Common next steps
When research shows the foundation itself is wrong, a custom rebuild becomes the honest recommendation — and you enter it with evidence instead of hope. Store owners should start with our speed checklist for Malaysian online stores; speed is conversion work too.
Our note on the questions buyers silently ask your homepage is a fair preview of how we think.